2016 Workshop dates

2016 Workshop dates

Following on from the successful launch of our new workshops, we’ve now got dates lined up for workshops in 2016!  We’ll be running Passion for Service in Nottingham on Thursday 10th March and in the North West on Thursday 14th April.  Dates are being finalised for Surfing for Success and The Customer’s Journey in May and June. 

How to get booked on?

We are arranging a timetable for 2016, so to find out more about when there will next be a course running in your area then drop us an email at training@starpubs.co.uk or give us a call on 0500949596.

  • Passion for Service – creating spending opportunities

  • Surfing for Success – all things social media

  • The Customer’s Journey – the art of silent selling

There is absolutely no charge for these courses, that’s our investment. All we ask for is your time. We’re here to help you make more money by driving new business, gain repeat custom and get more customers recommending your business.

What have our licensees have said about the courses?

We work with industry experts to make sure that these courses are as useful as possible for our licensees. Here is what some of our licensees had to say about the courses they attended!

  • “Excellent workshop. Really got me thinking” (Surfing for Success, July 2015)

  • “Fantastic workshop to inspire ideas for change” (The Customers Journey, October 2015)

  • “It’s a very good workshop and will help you pull sales” (Passion for Service, Nov 2015)

  • “Insightful, inspirational very helpful.” (Passion for Service, Nov 2015

A Passion for Service

We all know that word of mouth travels fast, right? This workshop is practical, pub focused, and is all about that great customer service which gets the customer spending more and coming back more often, and ultimately recommending their friends to visit. We look at simple measures, such as tweaking your staff training and the art of up-selling, which can be employed to really increase your yearly GP.

Some of the key things that are included on the course are:

  • How to achieve great service

  • How to measure great service

  • How to get your team on board

We guarantee that no matter what level of experience you have, there is loads of tips and hints to learn what will help you squeeze as much profit out your business as possible!

Surfing for Success

Social media has never been more important in reaching your customers. It presents a great opportunity to generate a community feel within your pub by communicating through the right online channels such as Facebook, Twitter and YouTube.

With the Surfing for Success workshop, we’ll advise you on how to:

  • Run advertising campaigns

  • Reach new customers

  • Know when and what to post

You don’t need to be an IT expert but you do need to bring your laptop or tablet. If you’re not going to do it yourself, bring the person who’s going to manage your social media.

Since running this course, licensees that attended have seen a 70% increase in Twitter followers and their Facebook likes are up 28%!

The Customer’s Journey

Want to stand out from the crowd and make sure that your pub is the first pub chosen every time? Look no further! This course is all about how best to present your pub and your products, and to persuade people to visit more and spend more. Just think about the last time you went into a shop for one thing and left having bought something else as well, all because the display caught your eye.

This course was only launched last month, however, having ran a few, over 95% of people who have attended would recommend this to other licensees.

One licensee mentioned: “This course was brilliant. I met some interesting people and learnt a lot from the training team. It was energetic and at the same time highly educational.”